Terms & Conditions

Thank you for your interest in our products. Our aim is to be transparent and provide customer delight. If you are not delighted for any reason, please be in touch with us.

You can find various Ts & Cs on this page. You may also wish to read our Privacy policy

Discount Coupons / Codes

The following applies to all discount coupons (discount codes) (unless specifically stated otherwise);

  • Discount codes are typically publicly available and published in different places and may be marketed as a special “offer”. Specific eligibility criteria (“terms”) may apply for a particular discount code offer to be valid. The terms for a particular offer, along with eligibility – will typically be published alongside any such offer. These terms shall apply as well as any supplementary terms published here.
  • As well as the stated discount eligibility terms, our standard Terms and Conditions will also apply.
  • We reserve the right to amend, cancel or withdraw any codes or discount offer at any time, without notice.
  • Discount code offers are usually applied to a customer’s account automatically at the time of placing and paying for an order – however, placing an order and making a payment does not guarantee eligibility has been met satisfactorily. All orders are checked manually and processed based on our staff’s determination of eligibility.
    • Where offer eligibility has been met and your discount is valid, your order will be processed and dispatched without further notice.
    • In the unlikely event that an order is adjudged to be ineligible for a discount, or the order is invalid due to an incorrect discount, we reserve the right to cancel, or amend that order to remove the codes or discount that has been added. We will then re-calculate the order total to show the correct validated amount. In such cases, the customer will be notified and will then be given the choice to i) continue with the order and pay any outstanding fee remaining after the order total has been re-calculated – or ii) not to continue with the order and have us cancel the order and provide a full refund (if already paid).
  • Customers will be subscribed to our free email newsletter and will hear from us occasionally. Customers can unsubscribe anytime using the “unsubscribe” link in the footer of any email newsletter. We don’t sell or share Customer data and will only use your information in accordance with our Privacy policy

Welcome Discount or New Customer Discount Eligibility

  • Offer ONLY applicable to NEW retail customers placing and paying for their first order, using the credit card payment method via this website only.
  • One discount code per new user account (determined by email address / phone number / physical address or customer account).
  • For the sake of clarity, if you have purchased from us before, you are not eligible for this particular promo.
  • Can only be used once and cannot be used in conjunction with any other offers, codes or discounts, unless specifically stated.
  • Cannot be backdated to previous orders or applied retrospectively.
  • Our standard Coupon / Discount terms (above) also apply.

Special Group / Organisation / Charity Discount Eligibility

  • One discount code per user group (determined at our sole discretion by one or more of either Group / Company / Organisation name / email address / phone number / physical address / customer account).
  • Do not share the discount code outside of your group or organisation, otherwise it may be suspended.
  • May not be used in conjunction with any other offers or codes;
  • Please check any additional specific information provided to your group for the use of your discount code.
  • Our standard Coupon / Discount terms (above) also apply.

Cut’n’Paste Sponsorship Programme

The following terms apply to the Cut’n’Paste Sponsorship Programme, details of which are available here.

  • Eligibility: The Sponsorship Programme is open to Groups / Organisations & Not For Profit Trusts, hereinafter referred to as group(s) (whether a single entity or not) who can demonstrate eligibility according to the details published on our website available here.
  • How To Apply:
    • Interested groups must submit an application form via our website available here.
    • Applications can take up to 30 business days to process.
    • Applications are considered on a case by case basis and submitting an application is not a promise, or a guarantee of success.
  • The Sponsorship Offer:
    • Cut’n’Paste shall – at its sole discretion – choose whom to offer sponsorship to; and decide what kind of sponsorship, if any, to offer to the applicant (the “Sponsorship Offer”).
    • The exact Sponsorship Offer arrangement detail for your group will be sent to you and agreed via email. If for any reason, you do not receive a specific Sponsorship Offer from us via email, then the default offer (Option 1) will apply, as publicised on our website available here.
  • Beginning a Sponsorship:
    • To accept and begin the Sponsorship Offer, an Authorised Person from the nominated group that has applied, must agree to the terms of the Sponsorship Programme and specifically, have the moral right to agree to reciprocal publicity arrangements.
    • As well as these stated terms, our standard Terms and Conditions will also apply as supplemental.
    • The Sponsorship shall begin once both parties have finalised the agreement (usually via email).
    • We will then provide the discount to your group in either of the following ways;
      • By providing you with a Discount Code, for use at the checkout to receive the agreed discount upon the placement of eligible orders (see discount code section above as those terms will also apply).
      • By deducting the agreed percentage from an order manually, once it has been received;
    • No refunds or backdating will be provided, unless agreed in writing;
    • The discount only applies to a single organisation (i.e. the applicant);
    • Orders must be placed by the nominated group via our website and be delivered to a single, same address;
    • Payment can be on invoice / bank transfer or credit card, which would include the discount (credit card payments attract an additional bank fee);
    • Discounts do not apply to shipping fees.
  • Mutual Publicity
    • Part of your Sponsorship Offer is likely to include a requirement for shared publicity, which has the intention of achieving mutual, positive benefit for both parties.
    • Where you have agreed to publicise our brand name, website address and product(s) on your website:
      • We will provide to you via email, our logo, product photos, banners, advertising material, website address and any other marketing material you may require.
      • We request you publish these in a timely manner as it may impact your sponsorship from us should we have to “chase you” to do this.
      • You must let us know via email when and where you have published these so that we can view them.
      • If possible, please send us a draft first, so that we can request changes, in the event we determine their to be any inaccuracy.
    • Where you have agreed to provide us with event photos, information, flyers, write-ups etc, for us to publicise your group’s usage of our products;
      • We request you supply these to us in a timely manner. It may impact your sponsorship from us should we have to chase you for these.
      • We will use any provided information in accordance with the Sponsorship Offer and our Privacy policy. In particular, you are consenting for us to use your group’s name, branding, images including team and people based photos, links, references etc (“organisational material”) where we decide is appropriate (e.g. on our website, in local media, national press, international media) and we will assume that you have sought any necessary third party consent (e.g. people in photos, trademarks, etc) prior to providing these to us.
      • We will endeavour to notify you of when and where we have published these so that you can view it.
      • You may request changes, in the event any inaccuracy is identified.
  • Changes, Cancellations and Terminations:
    • We reserve the right to amend, cancel, withdraw or terminate at any time, without notice:
      • any part of these terms;
      • any part of or the entire Sponsorship Programme;
      • any part of or the entire individual group’s Sponsorship Offer.
    • If you you choose to terminate the Sponsorship Offer agreement with us, we request that you provide 7 days advance notice.
    • When the Sponsorship Programme or any individual Sponsorship Offer agreement is cancelled, withdrawn or terminates, any and all promotional articles, website links, media publications, images, organisational material or other marketing pertaining or associated to your group, or the specific programme;
      • shall continue indefinitely without end or limitation of use.
      • may be referenced, linked to and promoted indefinitely by either us or your group;
      • where these have been previously published by your group, we expect them to remain in place for at least 12 months following the termination date.

Cancellations and/or refunds

Orders can be cancelled if the goods have not been dispatched at the time the cancellation request is made. Please use our contact page if you wish to cancel your order, quoting your name, email address and order number. If the order has already been shipped, a cancellation will not be possible. A restocking fee may apply.

Refunds

We expect that you will be completely satisfied with any goods you receive from Cut’n’Paste Weed Gels. However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution. We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly. Please Note: If you send us the wrong address information and your package is lost we will endeavour to sort it out but ultimately we cannot replace or refund under these circumstances. To return your product, please contact us in the first instance. Depending on the reason for the return (for example, change of mind), we may ask you to pay for for returning your item and we recommend courier tracked shipping. In the case that we ask you to pay for the return shipping, those fees are non-refundable. A restocking fee may apply.

Change Of Mind

We are not obligated to exchange any product, however, if you are unsatisfied for any reason, please contact us so that we can understand how best to assist you. Exchanges will be at our sole discretion and you will be expected to return the product to us at your cost, in addition to any new shipping fees that may be applicable. A restocking fee may apply.

Damaged Goods

We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately [within 10 days] and we will work to rectify any such issues promptly.

Communications

By purchasing from this website, you consent to receive the electronic communications (email) from Cut’n’Paste Weed Gels in accordance with our Privacy Policy. These communications will include: account status updates; order status updates and shipping status, and if you have selected it, newsletters.

Disclaimer

Please note that Cut’n’Paste Weed Gels is not liable if the shipping address is incorrect at the time of checkout.

Cut’n’Paste Weed Gels also abides by the New Zealand Consumer Guarantees Act 1993.

Cut’n’Paste Weed Gels may contain links to other websites. There is no guarantee that this content is accurate or an endorsement.

The information on this website is provided “as is” and for general information only. Cut’n’Paste Weed Gels has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Cut’n’Paste Weed Gels does not guarantee that the website will always operate or be error free.

Accordingly, to the maximum extent permitted by law, Cut’n’Paste Weed Gels does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.

Questions?

Feel free to contact us